Cancellation/Substitution Policy:

All attendee cancellations will be subject to a $75/person administrative fee. Attendee cancellations must be sent in writing to the registration Center via e-mail to conferences@iafc.org by October 10, 2025. Telephone cancellations will not be accepted. After October 10, 2025, substitutions will be allowed if the registrant cannot attend and must be sent in writing to conferences@iafc.org, but no refunds will be issued.

Exhibitors may cancel badges or submit substitutions. To do so, please email conferences@iafc.org by October 31, 2025. 

Communication/Behavior Agreement:

  • Maintain dignity, respect, and confidentiality.
  • Be optimistic, open-minded, innovative, and flexible.
  • Keep healthy humor alive and maintain a professional environment.
  • Go to the person and not others when you have a disagreement/problem.
  • Do what is ethical regardless of the consequences.
  • Define the roles and responsibilities of various positions work within them.
  • Communicate the priorities of assignments, provide specific work direction, including timeframes, ask for a summary to ensure understanding, and, as appropriate, place it in writing future reference.
  • Foster the philosophy: “Asking for and accepting help is a sign of strength, not weakness.”
  • Be dedicated to excellence in our performance, fulfill responsibilities, and “get it done.” Issue-oriented and not personal. Issue-oriented and not personal.
  • Agree to disagree. Learn/Teach: If you don’t know it, learn it; if teach it.

Discrimination & Harassment Policy:
The International Association of Fire Chiefs (IAFC) has zero-tolerance for discrimination and all forms of harassment, including but not limited to sexual harassment. This zero-tolerance policy means that no form of discriminatory or harassing conduct by or toward any IAFC member, exhibitor, presenter, attendee or staff member will be tolerated. 
 
The IAFC is committed to enforcing its policy at all levels within the association and at any IAFC meeting. Any person who engages in discrimination or harassment will be subject to discipline and possible removal from conference premises. If you feel that you have been harassed by any person(s), immediately contact the IAFC at 703-273-0911 or admin@iafc.org or, if on location at an IAFC conference, go to the registration desk and ask to speak to the onsite conference manager.